Contact Wave Transit

Send a Letter

Send letters to the following address:

Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130

Contact the DART Office

Need to schedule or cancel your Dial-A-Ride Transportation (DART) trip?

Call: (910) 202-2053

Email: ptschedule@wavetransit.com

Click HERE to find out more about our DART Program.

Stop by Forden Station

Speak with a Customer Service Representative in-person at Forden Station Monday to Friday between 7:00 am and 7:00 pm, and Saturday to Sunday from 9:00 am to 5:00 pm.

Forden Station
505 Cando St.
Wilmington, NC 28405

Stop by Padgett Station

Speak with a Customer Service Representative in-person at Padgett Station Monday to Friday between 7:00 am and 7:00 pm and Saturday to Sunday from 9:00 am to 5:00 pm.

Padgett Station
520 North 3rd St.
Wilmington, NC 28401

Complaints

Our goal is to provide safe, timely, and courteous service to our customers. If we didn’t meet this goal, please let us know.

To submit a complaint, please complete the form below and send by post or email. Wave Transit will attempt to resolve all complaints within twenty-one (21) business days.  After the investigation into a complaint has been conducted, notification of resolution can be provided if requested. Thank you for assisting Wave Transit in providing quality service.

Complaint Form

Americans with Disabilities Act (ADA) Complaints

Wave Transit strives to maintain the highest compliance with the Americans with Disabilities Act of 1990. If you believe you have been discriminated against because of a disability, please submit an ADA complaint form below or contact the Authority’s Civil Rights Officer at (910) 202-2057.

Complaint Form

Title VI Complaints

Wave Transit is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by US law (Title VI of the Civil Rights Act of 1964, as amended). If you believe you have been discriminated against because of race, color, or national origin, please submit a Title VI complaint form below or contact the Authority’s Civil Rights Officer at (910) 202-2057.

Complaint Form

Requests

We accept requests for bus stop amenities (such as benches), and additional bus stop locations. Please send your request in writing by post or email. To  request a bus stop location please complete the form below and submit by post or email.

Bus Stop Location Request Form

Americans With Disabilities Act (ADA) Requests

To request an ADA accommodation or modification to Fixed Route or DART service please contact our ADA coordinator, Vanessa Lacer, at (910) 202-2045 or vlacer@wavetransit.com.

Staff Contacts

Marie Parker
Executive Director
(910) 202-2035
mparker@wavetransit.com

Marie Parker has has over 14 years of senior level management experience in the public transportation industry. Ms. Parker has served as General Manager,  Assistant General Manager, Director of Operations and Director of Finance and Budget. Throughout her professional career, she has worked to pursue innovative mobility securement technology, enhanced safety and service for customers, increased system efficiency through improvements in on-time performance systemwide, and increased customer satisfaction through establishment of driver ambassador and personnel training programs.

Megan Matheny, MPA
Deputy Director
(910) 202-2057
mmatheny@wavetransit.com

Megan Matheny has been with the Cape Fear Public Transportation Authority since June of 2010. In 2011 she completed a year long apprenticeship program with the Authority. One of her apprenticeship projects was to implement the Making Waves Foundation, which she currently manages. She also established the Wave Pool program as part of her apprenticeship, which she also manages. Following her apprenticeship, Megan was hired permanently by the Authority as Paratransit Manager. She was promoted to Director of Planning & Development in August 2012. Megan graduated from the University of Tennessee, Knoxville with a Bachelor’s Degree in Political Science and the University of North Carolina Wilmington with a Master’s Degree in Public Administration with a concentration in Nonprofit Management. In 2006, Megan worked with an international nonprofit organization teaching grade school in Tanzania, East Africa and is an active volunteer in the local community.

Joseph Mininni, CPA, MBA
Director of Finance & Administration
(910) 202-2056
jmininni@wavetransit.com

Joseph Mininni joined Wave Transit in October 2011 as Director of Finance & Administration. He is experienced in public and private finance management and human resources. In his fifteen years as a finance professional, Joe has served in the public, private and non-profit sectors. Joe holds a Bachelor of Science in Accounting from the University of Akron and a Master of Business Administration from the University of North Carolina Wilmington. He is a Certified Public Accountant (North Carolina State Board of Accountants) and a Certified Management Accountant (Institute of Management Accountants)

Organizational Chart