Contact Wave Transit

Wave Transit General Contact Information

Phone: (910) 343-0106
Email: info@wavetransit.com
Operations Center Fax: (910) 772-7942
Forden Station Fax: (910) 343-8317

Mailing/Billing Address:
Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130

Hours of Operation

Our friendly Customer Service Representatives are available to take your call:

Monday to Friday – 7:00am to 7:00pm
Saturday to Sunday – 9:00am to 5:00pm

Bus schedules vary. Please visit our Routes and Schedules tab to view individual route schedules.

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Stop by Forden Station

Speak with a Customer Service Representative in-person at Forden Station Monday to Friday between 7:00 am and  7:00 pm, and Saturday to Sunday from          9:00 am to 5:00 pm.

Forden Station
505 Cando St.
Wilmington, NC 28405

Stop by Padgett Station

Speak with a Customer Service Representative in-person at Padgett Station Monday to Friday between 7:00 am and  7:00 pm, and Saturday to Sunday from    9:00 am to 5:00 pm.

Padgett Station
520 North 3rd St.
Wilmington, NC 28401

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Addresses

Forden Station (Central Transit Center & Administrative Offices)
505 Cando St.
Wilmington, NC 28405

Padgett Station (Downtown Transit Center)
520 N. Third St.
Wilmington, NC 28401

Wave Transit Operations Center
1480 Castle Hayne Rd.
Wilmington, NC 28401

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Staff Contacts

Marie Parker's headshot. Marie is standing to the side smiling. She has blonde hair and is wearing a gray suit jacket.

Marie Parker

Executive Director

(910) 202-2035

mparker@wavetransit.com

Marie Parker has over 23 years of transportation experience in the public sector and has worked in a variety of roles throughout her professional career, including Finance, Operations, and Executive Management.  Throughout her professional career, she has worked to pursue innovative technology, enhanced safety and service for customers, increased system efficiency, capital improvements, and improved customer satisfaction.  As a result, she has led agencies to many statewide and nationwide awards, including the NCPTA’s North Carolina’s Transit System of the Year Award for 2019, 2020, and 2022.  Marie serves on the Board of Directors for the North Carolina and American Public Transportation Association(s).  She is originally from Raleigh, NC and is a graduate of North Carolina State University. 

Jonathan Dodson's headshot. He is wearing a blue blue dress with a navy tie and jacket and gray glasses.

Jonathan Dodson
Deputy Director
(910) 202-2057
jdodson@wavetransit.com

Jon Dodson joined Wave Transit in May 2022 as Deputy Director. He has over a decade of experience in transit and transportation planning. In his role as Wave Transit’s Deputy Director, Jon oversees operations and planning, including fixed-route and paratransit services. Before joining Wave in May 2022, Jon worked for GoTriangle (RTP, NC) and CARTA (Charleston, SC).

He holds a Master of Urban and Regional Planning from the University of New Orleans as well as dual bachelor’s degrees from UNC-Chapel Hill.

Lance Flint's headshot. He's standing outside and smiling, wearing a dark gray suit with a red and white polka-dotted tie.

Lance Flint
Finance Director
(910) 202-2056
lflint@wavetransit.com

Lance joined Wave Transit as Director of Finance in October 2022. He manages all aspects of Wave’s financial, accounting, and funding activities. He has more than 16 years of transportation industry financial management experience at Amtrak and Washington Metropolitan Area Transit Authority (WMATA) where he directed the financial planning, funding, and grants management functions.

Before joining the transportation industry, Lance held financial management roles in the private sector.  Originally from Lexington, VA, he holds a Bachelor’s degree from Washington & Lee University.

 

 

Name Title Phone
Pamelyn Usher Fixed Route General Manager (910) 202-2039
Andrew Noeth Fixed Route Vehicle Maintenance Manager (910) 202-2044
Lawanda Andrews Fixed Route Operations and Safety Manager (910) 202-2046
Michael Rabano Fixed Route Assistant Vehicle Maintenance Manager (910) 726-9987
Cliff Rode Paratransit Manager (910) 202-2052
Kenny Patrick Facilities Maintenance Manager (910) 726-9362
Brianna D’Itri Mobility Manager (910) 202-2045
Brad Cannon Transit Planner (910) 726 – 9367
Mary Crawford Accounting Coordinator (910) 202-2051
Kim Mee Accounting Coordinator (910) 202-2064
Sylvia Armstrong Human Resources Coordinator (910) 202-2059
Kathy Williams Customer Relations Supervisor (910) 202-2050
Fixed Route Dispatch Office Fixed Route Dispatchers (910) 202-2037
Paratransit Dispatch Office Paratransit Dispatchers (910) 202-2053

Requests and Feedback

Customers and community members may request new bus stop locations, bus stop amenities, ADA accommodations, or our attention to other needs. Request forms and contact information is available below.

Additionally, customers may submit feedback or complaint regarding service. Our goal is to provide safe, timely, and courteous service to our customers. If we didn’t meet this goal, please let us know.

Customer Feedback Form

To submit a complaint, please complete the form below and send by post or email. Wave Transit attempts to resolve all complaints within twenty-one (21) business days.  After the investigation into a complaint has been conducted, notification of resolution can be provided if requested. Thank you for assisting Wave Transit in providing quality service.

Provide feedback through the online form

Download Feedback/Complaint Form

Americans with Disabilities Act (ADA) Complaints

Wave Transit strives to maintain the highest compliance with the Americans with Disabilities Act of 1990. If you believe you have been discriminated against because of a disability, please submit an ADA complaint form below or contact the Authority’s Civil Rights Officer at (910) 202-2057.

Download ADA Complaint Form

Title VI Complaints

Wave Transit is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by US law (Title VI of the Civil Rights Act of 1964, as amended). If you believe you have been discriminated against because of race, color, or national origin, please submit a Title VI complaint form below or contact the Authority’s Civil Rights Officer at (910) 202-2057.

Download Title VI Complaint Form

Bus Stop Requests

We accept requests for bus stop amenities (such as benches), and additional bus stop locations. Please send your request in writing by post or email. To  request a bus stop location please complete the form below and submit by post or email.

Bus Stop Location Request Form

Americans With Disabilities Act (ADA) Requests

To request an ADA accommodation or modification to Fixed Route or DART service please contact our ADA coordinator:

Brianna D’Itri
(910) 202-2045
bditri@wavetransit.com

Request DART Service

Are you an existing DART customer and need to schedule or cancel your Dial-A-Ride Transportation (DART) trip?
Call: (910) 202-2053
Email: ptschedule@wavetransit.com

Are you interested in applying for DART or need more information?
Click HERE to find out more about our DART Program.

Freedom of Information Act Requests

The Freedom of Information Act (North Carolina Public Records Law, G.S. §132-1.) is a North Carolina statute that provides the public with the right to access government documents and records. The law provides that a person can ask a public body for a copy of its records on a specific subject and the public body must provide those records, unless there is an exemption in the statute that protects those records from disclosure (for example: records containing information concerning trade secrets or personal privacy).

To download the form, please click the thumbnail image or click HERE.

Requests can be submitted by fax to 910-772-7942, by email to info@wavetransit.com, or by mail to the address listed below:
Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130

Please make sure your request includes a way to contact you back.

There is no charge for a copy of the first 25 pages of any documents requested; 10 cents per page thereafter. For color copies, abnormal size copies, or copies of documents in electronic form, an additional charge may apply.

Zoomed out image of the linked Freedom of Information Act Request Form