Contact Wave Transit
Call Us
Need to find the right bus to take? Have questions about fares or schedules? Our friendly Customer Service Representatives are available to take your call Monday to Saturday from 7:00am to 8:00pm, and Sunday from 9:00am to 5:00pm.
(910) 343-0106
Email Us
Direct your email correspondence to a staff person (listed below) or send to the following address:
wavetransit@wavetransit.com
Send a Letter
Please send letters to the following address:
Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130
Follow us on Facebook and Twitter
Stay connected with up to the minute service alerts and community information. Check in, post, or send us a message about your ride on the Wave!
Send a Fax
Forden Station:
910-343-8317
Operations Center:
910-772-7942
Stop by Forden Station
Talk to a Customer Service Representative in-person at Forden Station Monday to Saturday between 7:00 am and 8:00 pm, and Sunday from 9:00 am to 5:00 pm.
Forden Station
505 Cando St.
Wilmington, NC 28405
Directions to Forden Station
Complaints
Our goal is to provide the best experience for our passengers. If we didn’t, please let us know.
Wave Transit will attempt to resolve all complaints within twenty-one (21) business days. After the investigation into a complaint has been conducted and resolved, you will be able to be notified of the outcome if you choose. Please complete the form below and send by post or email. Thank you for assisting Wave Transit in providing quality service.
Americans with Disabilities Act (ADA) Complaints
Wave Transit strives to maintain the highest compliance with the Americans with Disabilities Act of 1990. If you have an ADA complaint please fill out the form below or contact the Authority Civil Rights Officer at (910) 343-0106.
Complaint Form
Requests
We accept requests for bus stop amenities, additional bus stop locations, and reasonable modifications to Fixed Route and DART service. Please send your request in writing by post or email. For a bus stop location request please download and complete the form below and send by post or email.
Bus Stop Location Request Form
Addresses
Forden Station (Main Transfer Station and Administrative Offices)
505 Cando St.
Wilmington, NC 28405
Wave Transit Operations Center
1480 Castle Hayne Rd.
Wilmington, NC 28401
Mailing/Billing Address
Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130
Staff Contacts
Albert Eby
Executive Director
(910) 202-2035
aeby@wavetransit.com
Albert Eby was hired in 2004 as the inaugural Director of the Cape Fear Public Transportation Authority. His experience in public transportation working in both the private and public sector dates back to 1985. Eby holds a Bachelor of Science from Texas A&M University in College Station, Texas and a Master of Public Administration from the University of North Carolina Wilmington. He also holds a certificate in non-profit management from Duke University and is a 2008 graduate of Leadership Wilmington. Eby currently serves as President of the North Carolina Public Transportation Association (NCPTA). In 2016 Eby was appointed by NCDOT Secretary Nick Tennyson to serve on the NCDOT Public Transportation Strategic Plan Executive Committee. He is also a founding member of the Western North Carolina Women’s Transportation Seminar (WTS). Other affiliations include Community Transportation Association of America, the Small Urban Network, and the Bus Coalition.
Megan Matheny
Deputy Director
(910) 202-2057
mmatheny@wavetransit.com
Megan Matheny has been with the Cape Fear Public Transportation Authority since June of 2010. In 2011 she completed a year long apprenticeship program with the Authority. One of her apprenticeship projects was to implement the Making Waves Foundation, which she currently manages. She also established the Wave Pool program as part of her apprenticeship, which she also manages. Following her apprenticeship, Megan was hired permanently by the Authority as Paratransit Manager. She was promoted to Director of Planning & Development in August 2012. Megan graduated from the University of Tennessee, Knoxville with a Bachelor’s Degree in Political Science and the University of North Carolina Wilmington with a Master’s Degree in Public Administration with a concentration in Nonprofit Management. In 2006, Megan worked with an international nonprofit organization teaching grade school in Tanzania, East Africa and is an active volunteer in the local community.
Joseph Mininni, CPA, MBA
Director of Finance & Administration
(910) 202-2056
jmininni@wavetransit.com
Joseph Mininni joined Wave Transit in October 2011 as Director of Finance & Administration. He is experienced in public and private finance management and human resources. In his fifteen years as a finance professional, Joe has served in the public, private and non-profit sectors. Joe holds a Bachelor of Science in Accounting from the University of Akron and a Master of Business Administration from the University of North Carolina Wilmington. He is a Certified Public Accountant (North Carolina State Board of Accountants) and a Certified Management Accountant (Institute of Management Accountants)
Vacant
Contractor General Manager
Contractor Vehicle Maintenance Manager
Contractor Assistant General Manager
Contractor Asst.Vehicle Maintenance Mgr.
Paratransit Manager
Facilities Manager
Mobility Manager
Accounting Coordinator
Accounting Coordinator
HR Coordinator
Procurement Coordinator
Maintenance Clerk
Customer Relations Supervisor
Fixed Route Dispatcher
Fixed Route Dispatcher
Fixed Route Dispatcher
Fixed Route Dispatcher
Paratransit Dispatcher
Paratransit Dispatcher
Paratransit Dispatcher
Paratransit Dispatcher
(910) 202-2039
(910) 202-2044
(910) 202-2046
(910) 202-2044
(910) 202-2052
(910) 202-2070
(910) 202-2045
(910) 202-2064
(910) 202-2051
(910) 202-2059
(910) 202-2043
(910) 202-2073
(910) 202-2050
(910) 202-2038
(910) 202-2071
(910) 202-2036
(910) 202-2037
(910) 202-2048
(910) 202-2055
(910) 202-2074
(910) 202-2058