Contact Wave Transit
Wave Transit General Contact Information
Phone: (910) 343-0106
Email: info@wavetransit.com
Operations Center Fax: (910) 772-7942
Forden Station Fax: (910) 343-8317
Mailing/Billing Address:
Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130
Hours of Operation
Our friendly Customer Service Representatives are available to take your call:
Monday to Friday – 7:00am to 7:00pm
Saturday to Sunday – 9:00am to 5:00pm
Bus schedules vary. Please visit our Routes and Schedules tab to view individual route schedules.
Stop by Forden Station
Speak with a Customer Service Representative in-person at Forden Station Monday to Friday between 7:00 am and 7:00 pm, and Saturday to Sunday from 9:00 am to 5:00 pm.
Forden Station
505 Cando St.
Wilmington, NC 28405
Stop by Padgett Station
Speak with a Customer Service Representative in-person at Padgett Station Monday to Friday between 7:00 am and 7:00 pm, and Saturday to Sunday from 9:00 am to 5:00 pm.
Padgett Station
520 North 3rd St.
Wilmington, NC 28401
Addresses
Forden Station (Central Transit Center & Administrative Offices)
505 Cando St.
Wilmington, NC 28405
Padgett Station (Downtown Transit Center)
520 N. Third St.
Wilmington, NC 28401
Wave Transit Operations Center
1480 Castle Hayne Rd.
Wilmington, NC 28401
Requests and Complaints
Customers and community members may request new bus stop locations, bus stop amenities, ADA accommodations, or our attention to other needs. Request forms and contact information is available below.
Additionally, customers may submit feedback or complaint regarding service. Our goal is to provide safe, timely, and courteous service to our customers. If we didn’t meet this goal, please let us know.
- Customer Feedback Form
- Americans with Disabilities Act (ADA) Complaints
- Title VI Complaints
- Bus Stop Requests
- Americans With Disabilities Act (ADA) Requests
- Request DART Service
Customer Feedback Form
To submit a complaint, please complete the form below and send by post or email. Wave Transit attempts to resolve all complaints within twenty-one (21) business days. After the investigation into a complaint has been conducted, notification of resolution can be provided if requested. Thank you for assisting Wave Transit in providing quality service.
Americans with Disabilities Act (ADA) Complaints
Wave Transit strives to maintain the highest compliance with the Americans with Disabilities Act of 1990. If you believe you have been discriminated against because of a disability, please submit an ADA complaint form below or contact the Authority’s Civil Rights Officer at (910) 202-2057.
Title VI Complaints
Wave Transit is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by US law (Title VI of the Civil Rights Act of 1964, as amended). If you believe you have been discriminated against because of race, color, or national origin, please submit a Title VI complaint form below or contact the Authority’s Civil Rights Officer at (910) 202-2057.
Bus Stop Requests
We accept requests for bus stop amenities (such as benches), and additional bus stop locations. Please send your request in writing by post or email. To request a bus stop location please complete the form below and submit by post or email.
Americans With Disabilities Act (ADA) Requests
To request an ADA accommodation or modification to Fixed Route or DART service please contact our ADA coordinator:
Brianna D’Itri
(910) 202-2045
bditri@wavetransit.com
Request DART Service
Are you an existing DART customer and need to schedule or cancel your Dial-A-Ride Transportation (DART) trip?
Call: (910) 202-2053
Email: ptschedule@wavetransit.com
Are you interested in applying for DART or need more information?
Click HERE to find out more about our DART Program.
Freedom of Information Act Requests
The Freedom of Information Act (North Carolina Public Records Law, G.S. §132-1.) is a North Carolina statute that provides the public with the right to access government documents and records. The law provides that a person can ask a public body for a copy of its records on a specific subject and the public body must provide those records, unless there is an exemption in the statute that protects those records from disclosure (for example: records containing information concerning trade secrets or personal privacy).
To download the form, please click the thumbnail image or click HERE.
Requests can be submitted by fax to 910-772-7942, by email to info@wavetransit.com, or by mail to the address listed below:
Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130
Please make sure your request includes a way to contact you back.
There is no charge for a copy of the first 25 pages of any documents requested; 10 cents per page thereafter. For color copies, abnormal size copies, or copies of documents in electronic form, an additional charge may apply.
Staff Contacts
Marie Parker
Executive Director
(910) 202-2035
Marie Parker has has over 14 years of senior level management experience in the public transportation industry. Ms. Parker has served as General Manager, Assistant General Manager, Director of Operations and Director of Finance and Budget. Throughout her professional career, she has worked to pursue innovative mobility securement technology, enhanced safety and service for customers, increased system efficiency through improvements in on-time performance systemwide, and increased customer satisfaction through establishment of driver ambassador and personnel training programs.
Jonathan Dodson
Deputy Director
(910) 202-2057
jdodson@wavetransit.com
Jon Dodson joined Wave Transit in May 2022 as Deputy Director. He has over a decade of experience in transit and transportation planning. In his role as Wave Transit’s Deputy Director, Jon oversees operations and planning, including fixed-route and paratransit services. Before joining Wave in May 2022, Jon worked for GoTriangle (RTP, NC) and CARTA (Charleston, SC).
He holds a Master of Urban and Regional Planning from the University of New Orleans as well as dual bachelor’s degrees from UNC-Chapel Hill.
| Name | Title | Phone |
|---|---|---|
| Pamelyn Usher | Fixed Route General Manager | (910) 202-2039 |
| Andrew Noeth | Fixed Route Vehicle Maintenance Manager | (910) 202-2044 |
| Lawanda Andrews | Fixed Route Operations and Safety Manager | (910) 202-2046 |
| Michael Rabano | Fixed Route Assistant Vehicle Maintenance Manager | (910) 726-9987 |
| Cliff Rode | Paratransit Manager | (910) 202-2052 |
| Kenny Patrick | Facilities Maintenance Manager | (910) 726-9362 |
| Brianna D’Itri | Mobility Manager | (910) 202-2045 |
| Brad Cannon | Transit Planner | (910) 726 – 9367 |
| Mary Crawford | Accounting Coordinator | (910) 202-2051 |
| Kim Mee | Accounting Coordinator | (910) 202-2064 |
| Sylvia Armstrong | Human Resources Coordinator | (910) 202-2059 |
| Kathy Williams | Customer Relations Supervisor | (910) 202-2050 |
| Fixed Route Dispatch Office | Fixed Route Dispatchers | (910) 202-2037 |
| Paratransit Dispatch Office | Paratransit Dispatchers | (910) 202-2053 |
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