Contact Wave Transit

Call Us

Need to find the right bus to take? Have questions about fares or schedules? Our friendly Customer Service Representatives are available to take your call Monday to Saturday from 7:00am to 8:00pm, and Sunday from 9:00am to 5:00pm.

(910) 343-0106

Email Us

Direct your email correspondence to a staff person (listed below) or send to the following address:

Send a Letter

Please send letters to the following address:

Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130



Follow us on Facebook and Twitter

Stay connected with up to the minute service alerts and community information. Check in, post, or send us a message about your ride on the Wave!

Facebook: WavetransitILM

Twitter: @WavetransitILM

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Stop by Forden Station

Talk to a Customer Service Representative in-person at Forden Station Monday to Saturday between 7:00 am and 8:00 pm, and Sunday from 9:00 am to 5:00 pm.

Forden Station
505 Cando St.
Wilmington, NC 28405

Directions to Forden Station


Let us know how we can serve you better.

Wave Transit will attempt to resolve all complaints within twenty-one (21) business days.  After the investigation into a complaint has been conducted and resolved, you will be able to be notified of the outcome if you choose.  Thank you for assisting Wave Transit in providing quality service.


Complaint Form


Forden Station (Main Transfer Station and Administrative Offices)
505 Cando St.
Wilmington, NC 28405

Wave Transit Operations Center
1480 Castle Hayne Rd.
Wilmington, NC 28401

Mailing/Billing Address
Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130

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Staff Contacts

Albert Eby
Executive Director
(910) 202-2035

Albert Eby was hired in 2004 as the inaugural Director of the Cape Fear Public Transportation Authority.  His experience in public transportation working in both the private and public sector dates back to 1985.  Eby holds a Bachelor of Science from Texas A&M University in College Station, Texas and a Master of Public Administration from the University of North Carolina Wilmington.  He also holds a certificate in non-profit management from Duke University and is a 2008 graduate of Leadership Wilmington.  Eby currently serves as President of the North Carolina Public Transportation Association (NCPTA).  In 2016 Eby was appointed by NCDOT Secretary Nick Tennyson to serve on the NCDOT Public Transportation Strategic Plan Executive Committee.  He is also a founding member of the Western North Carolina Women’s Transportation Seminar (WTS).  Other affiliations include Community Transportation Association of America, the Small Urban Network, and the Bus Coalition.

Megan Matheny
Deputy Director
(910) 202-2057

Megan Matheny has been with the Cape Fear Public Transportation Authority since June of 2010. In 2011 she completed a year long apprenticeship program with the Authority. One of her apprenticeship projects was to implement the Making Waves Foundation, which she currently manages. She also established the Wave Pool program as part of her apprenticeship, which she also manages. Following her apprenticeship, Megan was hired permanently by the Authority as Paratransit Manager. She was promoted to Director of Planning & Development in August 2012. Megan graduated from the University of Tennessee, Knoxville with a Bachelor’s Degree in Political Science and the University of North Carolina Wilmington with a Master’s Degree in Public Administration with a concentration in Nonprofit Management. In 2006, Megan worked with an international nonprofit organization teaching grade school in Tanzania, East Africa and is an active volunteer in the local community.

Joseph Mininni, CPA, MBA
Director of Finance & Administration
(910) 202-2056

Joseph Mininni joined Wave Transit in October 2011 as Director of Finance & Administration. He is experienced in public and private finance management and human resources. In his fifteen years as a finance professional, Joe has served in the public, private and non-profit sectors. Joe holds a Bachelor of Science in Accounting from the University of Akron and a Master of Business Administration from the University of North Carolina Wilmington. He is a Certified Public Accountant (North Carolina State Board of Accountants) and a Certified Management Accountant (Institute of Management Accountants)

Contractor General Manager

Contractor Vehicle Maintenance Manager

Contractor Assistant General Manager

Contractor Asst.Vehicle Maintenance Mgr.

Paratransit Manager

Facilities Manager

Mobility Manager

Accounting Coordinator

Accounting Coordinator

HR Coordinator

Procurement Coordinator

Maintenance Clerk

Customer Relations Coordinator

Fixed Route Dispatcher

Fixed Route Dispatcher

Fixed Route Dispatcher

Fixed Route Dispatcher

Paratransit Dispatcher

Paratransit Dispatcher

Paratransit Dispatcher

Paratransit Dispatcher

(910) 202-2039

(910) 202-2044

(910) 202-2046

(910) 202-2044

(910) 202-2052

(910) 202-2070

(910) 202-2045

(910) 202-2064

(910) 202-2051

(910) 202-2059

(910) 202-2043

(910) 202-2073

(910) 202-2050

(910) 202-2038

(910) 202-2071

(910) 202-2036

(910) 202-2037

(910) 202-2048

(910) 202-2055

(910) 202-2074

(910) 202-2058

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