Contact Wave Transit

Wave Transit General Contact Information

Phone: (910) 343-0106
Email: info@wavetransit.com

Operations Center Fax: 910-772-7942
Forden Station Fax: 910-343-8317

Mailing/Billing Address:
Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130

Hours of Operation

Our friendly Customer Service Representatives are available to take your call:
Monday to Friday – 7:00am to 7:00pm
Saturday to Sunday – 9:00am to 5:00pm

Bus schedules vary. Please visit our Routes and Schedules tab to view individual route schedules.

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Stay connected and get important service alerts and community information.

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Stop by Forden Station

Speak with a Customer Service Representative in-person at Forden Station Monday to Friday between 7:00 am and  7:00 pm, and Saturday to Sunday from          9:00 am to 5:00 pm.

Forden Station
505 Cando St.
Wilmington, NC 28405

Stop by Padgett Station

Speak with a Customer Service Representative in-person at Padgett Station Monday to Friday between 7:00 am and  7:00 pm, and Saturday to Sunday from    9:00 am to 5:00 pm.

Padgett Station
520 North 3rd St.
Wilmington, NC 28401

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Addresses

Forden Station (Central Transit Center & Administrative Offices)
505 Cando St.
Wilmington, NC 28405

Padgett Station (Downtown Transit Center)
520 N. Third St.
Wilmington, NC 28401

Wave Transit Operations Center
1480 Castle Hayne Rd.
Wilmington, NC 28401

Requests and Complaints

Customers and community members may request new bus stop locations, bus stop amenities, ADA accommodations, or our attention to other needs. Request forms and contact information is available below.

Additionally, customers may submit feedback or complaint regarding service. Our goal is to provide safe, timely, and courteous service to our customers. If we didn’t meet this goal, please let us know.

Customer Feedback Form

To submit a complaint, please complete the form below and send by post or email. Wave Transit attempts to resolve all complaints within twenty-one (21) business days.  After the investigation into a complaint has been conducted, notification of resolution can be provided if requested. Thank you for assisting Wave Transit in providing quality service.

Download Feedback/Complaint Form

Americans with Disabilities Act (ADA) Complaints

Wave Transit strives to maintain the highest compliance with the Americans with Disabilities Act of 1990. If you believe you have been discriminated against because of a disability, please submit an ADA complaint form below or contact the Authority’s Civil Rights Officer at (910) 202-2057.

Download ADA Complaint Form

Title VI Complaints

Wave Transit is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by US law (Title VI of the Civil Rights Act of 1964, as amended). If you believe you have been discriminated against because of race, color, or national origin, please submit a Title VI complaint form below or contact the Authority’s Civil Rights Officer at (910) 202-2057.

Download Title VI Complaint Form

Bus Stop Requests

We accept requests for bus stop amenities (such as benches), and additional bus stop locations. Please send your request in writing by post or email. To  request a bus stop location please complete the form below and submit by post or email.

Bus Stop Location Request Form

Americans With Disabilities Act (ADA) Requests

To request an ADA accommodation or modification to Fixed Route or DART service please contact our ADA coordinator:

Brianna D’Itri
(910) 202-2045
bditri@wavetransit.com

Request DART Service

Are you an existing DART customer and need to schedule or cancel your Dial-A-Ride Transportation (DART) trip?
Call: (910) 202-2053
Email: ptschedule@wavetransit.com

Are you interested in applying for DART or need more information?
Click HERE to find out more about our DART Program.

Freedom of Information Act Requests

The Freedom of Information Act (North Carolina Public Records Law, G.S. §132-1.) is a North Carolina statute that provides the public with the right to access government documents and records. The law provides that a person can ask a public body for a copy of its records on a specific subject and the public body must provide those records, unless there is an exemption in the statute that protects those records from disclosure (for example: records containing information concerning trade secrets or personal privacy).

To download the form, please click the thumbnail image or click HERE.

Requests can be submitted by fax to 910-772-7942, by email to info@wavetransit.com, or by mail to the address listed below:
Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130

Please make sure your request includes a way to contact you back.

There is no charge for a copy of the first 25 pages of any documents requested; 10 cents per page thereafter. For color copies, abnormal size copies, or copies of documents in electronic form, an additional charge may apply.

Zoomed out image of the linked Freedom of Information Act Request Form

Staff Contacts

Marie Parker
Executive Director
(910) 202-2035
mparker@wavetransit.com

Marie Parker has has over 14 years of senior level management experience in the public transportation industry. Ms. Parker has served as General Manager,  Assistant General Manager, Director of Operations and Director of Finance and Budget. Throughout her professional career, she has worked to pursue innovative mobility securement technology, enhanced safety and service for customers, increased system efficiency through improvements in on-time performance systemwide, and increased customer satisfaction through establishment of driver ambassador and personnel training programs.

Megan Matheny, MPA
Deputy Director
(910) 202-2057
mmatheny@wavetransit.com

Megan Matheny has been with the Cape Fear Public Transportation Authority since June of 2010. In 2011 she completed a year long apprenticeship program with the Authority. One of her apprenticeship projects was to implement the Making Waves Foundation, which she currently manages. She also established the Wave Pool program as part of her apprenticeship, which she also manages. Following her apprenticeship, Megan was hired permanently by the Authority as Paratransit Manager. She was promoted to Director of Planning & Development in August 2012. Megan graduated from the University of Tennessee, Knoxville with a Bachelor’s Degree in Political Science and the University of North Carolina Wilmington with a Master’s Degree in Public Administration with a concentration in Nonprofit Management. In 2006, Megan worked with an international nonprofit organization teaching grade school in Tanzania, East Africa and is an active volunteer in the local community.

Joseph Mininni, CPA, MBA
Director of Finance & Administration
(910) 202-2056
jmininni@wavetransit.com

Joseph Mininni joined Wave Transit in October 2011 as Director of Finance & Administration. He is experienced in public and private finance management and human resources. In his fifteen years as a finance professional, Joe has served in the public, private and non-profit sectors. Joe holds a Bachelor of Science in Accounting from the University of Akron and a Master of Business Administration from the University of North Carolina Wilmington. He is a Certified Public Accountant (North Carolina State Board of Accountants) and a Certified Management Accountant (Institute of Management Accountants)

Name Title Phone
Harrison Neilly Contractor General Manager (910) 202-2039
Matthew Daniels Contractor Vehicle Maintenance Manager (910) 202-2044
Randolph Williams Contractor Operations and Safety Manager (910) 202-2046
Andrew Noeth Contractor Assistant General Manager (910) 726-9987
Cliff Rode Paratransit Manager (910) 202-2052
Kenny Patrick Facilities Maintenance Manager (910) 726-9362
Brianna D’Itri Mobility Manager (910) 202-2045
Mary Crawford Accounting Coordinator (910) 202-2051
Kim Mee Accounting Coordinator (910) 202-2064
Sylvia Armstrong Human Resources Coordinator (910) 202-2059
Tonya Gaskill Procurement Coordinator (910) 202-2043
Saidah Goodson Maintenance Clerk (910) 726-9359
Kathy Williams Customer Relations Supervisor (910) 202-2050
Ray Lockler Fixed Route Dispatcher (910) 202-2071
Laura Williams Fixed Route Dispatcher (910) 202-2038
Tiwana Young Fixed Route Dispatcher (910) 202-2037
Donald Bradshaw Paratransit Dispatcher (910) 202-2048
Trenetta Kelly Paratransit Dispatcher (910) 202-2055
Davida Dubose Paratransit Dispatcher (910) 202-2058