Everyone can Ride the Wave!
Wave offers accessible van service for people with disabilities who cannot travel by fixed route bus. Service is provided through our Dial-a-Ride Transportation Program (DART).
How does the Dial-a-Ride Transportation (DART) program work?
DART or Dial-a-Ride Transportation utilizes vans specially equipped with a wheelchair lift and restraints for wheelchairs. Each van can accommodate both wheelchairs and semi-ambulatory passengers. DART provides curb-to-curb, origin to destination service. No assistants or aides are provided by the Wave. Passengers may be accompanied by a personal care attendant at no additional charge. Fares are $4.00 per person each way. Hours of service Monday through Saturday from 6:00 am – 9:00 pm and Sunday from 9:00 am – 6:00 pm.
Who is Eligible for DART?
The DART service is available to those individuals whose disability prevents them from independently boarding an accessible fixed route bus and/or prevents them from getting to or from a boarding location. Wave Transit has developed an application that will be used in determining eligibility for the DART program. To obtain an application via mail or fax, call the Wave office at (910) 202-2053. Completed applications can be mailed to Wave Transit P.O. Box 12630 Wilmington, NC 28405-0130, or faxed to (910) 772-7942.
How do I Schedule a DART Appointment?
Once you have been approved for the DART program, trips can be scheduled by calling the Wave DART reservation line at (910) 202-2053.
If you would like support or assistance as you become comfortable with the DART scheduling process please contact our Mobility Manager at 910-202-2045 or firstname.lastname@example.org.
Please Note: DART is not an emergency ambulance service and drivers are not trained to handle medical problems. The operators will assist you on and off the wheel chair lift and will secure your wheelchair once on the bus. Since drivers can not leave the bus they will not be able to assist you into buildings.
DART operators cannot make change. You must have exact fare and pay at the start of each trip. DART vans can only wait three minutes. If you are not ready by then, the DART van will move on to the next pick up. This is done in an effort to schedule DART passengers in the most efficient way possible.
Wave does not provide attendants. If you require additional assistance, you must provide your own attendant. Attendants may ride free of charge. To maintain the most efficiency, Wave Transit has implemented a no-show policy.
DART Contact Information
- Telephone: (910) 202-2053
- E-mail Address: email@example.com
- Fax: (910) 772-7942