Everyone can Get on Board!

Fixed Route Bus Access, through the provision of resources in alternate formats, ADA improvements, and other measures, helps persons with disabilities and the general public utilize existing fixed route service.


Accessible Information

Website content and other resource material is available in alternate formats such as large print, braille, audiotape, electronic files for screen readers and in Spanish, and will be provided upon request.

Please contact us by phone or email to request an alternate format.

Phone: (910) 202-2045

Email: vlacer@wavetransit.com

ADA Improvements

Our goal is to increase the number of bus stops that are accessible to persons with disabilities. We plan to replace and add up to 50 bus shelters and 25 benches at bus stops throughout our service area by 2018. All bus shelters will be built to American with Disability Act (ADA) standards.

  • As of December, 2016, five (5) new shelters have been completed!
    • Market St. (EB) at Budgetel Inn
    • Market St. (EB) at YMCA
    • Military Cutoff Rd. (NB) at NHC Library
    • 17th St. (WB) at John D. Barry Dr.
    • 4th St. (SB) at MedNorth Health Center
  • 3 shelters are currently under construction.
  • In January, 2017 phase two of the shelter improvement project, the installment of 12 shelters and 15 benches will begin.
  • Phase three is currently in the engineering and permitting phase to construct “super stops” at Independence Mall, Hanover Center, and Monkey Junction.

Service Dogs Welcome!

Well behaved service dogs are welcome on all Wave buses, shuttles, vans and trolleys. We partner with a local nonprofit that trains service dogs for people with disabilities in order to provide education to our staff, and to teach future service dogs proper bus manners. Please take a look at our Service Dog Policy. Wave Transit Service Dog Policy


FAQ about Service Dogs:

How can you tell if a dog is a service dog?

Service dogs are trained to perform specific functions for their owner. When they are on a Wave vehicle they are “at work” performing important tasks for their owner, or they are siting quietly waiting for a command. Service dogs are under the control of their owner at all times. Service dogs are not pets. Please do not touch or otherwise distract a service dog from its work.

How should a service dog behave on the bus?

Service Dogs should sit or lay quietly at the foot or side of the owner’s chair. They should only move about if they are performing a task for their owner- such as picking up a dropped bus ticket or pulling a wheelchair. You may not even know a service dog is on board the vehicle.

What happens if someone brings a pet on the bus?

Pets are not allowed on any Wave Transit vehicle. If a driver determines that a dog is a pet and not a properly trained service dog, the customer may be denied a ride or asked to exit the vehicle.

Do I need to bring documentation for my service dog?

No, you are not required to bring or show documentation for your service dog.  However, service dogs must show that they meet the requirements of Wave Transit and the Americans with Disabilities Act through their behavior. They must be under the control of their owner at all times and must be trained to perform a task for their owner.

Do service dogs always wear those cute vests?

No. Some service dogs do not wear vests. A vest indicating a dog is a service dog is not required by Wave Transit.

Wheelchair-Friendly Bus Stops

We have over 400 bus stops in our service area. Many of these stops are wheelchair-friendly however, some are located in unpaved areas with no sidewalk access. Work has begun on a map to indicate what bus stops are paved, and connect with safe paved surfaces for travel beyond the bus stop.

Google Earth is a resource that can be utilized now to determine if a bus stop is wheelchair-friendly. All Wave bus stops can be found by searching for transit directions on Google Maps. Select Google Earth to see an image of the bus stop and it’s surrounding area.

Link to Google Maps and Google Earth

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