Contact Wave Transit
Wave Transit General Contact Information
Phone: (910) 343-0106
Email: info@wavetransit.com
Operations Center Fax: (910) 772-7942
Forden Station Fax: (910) 343-8317
Mailing/Billing Address:
Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130
Hours of Operation
Our friendly Customer Service Representatives are available to take your call:
Monday to Friday – 7:00am to 7:00pm
Saturday to Sunday – 9:00am to 5:00pm
Bus schedules vary. Please visit our Routes and Schedules tab to view individual route schedules.
Stop by Forden Station
Speak with a Customer Service Representative in-person at Forden Station Monday to Friday between 7:00 am and 7:00 pm, and Saturday to Sunday from 9:00 am to 5:00 pm.
Forden Station
505 Cando St.
Wilmington, NC 28405
Stop by Padgett Station
Speak with a Customer Service Representative in-person at Padgett Station Monday to Friday between 7:00 am and 7:00 pm, and Saturday to Sunday from 9:00 am to 5:00 pm.
Padgett Station
520 North 3rd St.
Wilmington, NC 28401
Addresses
Forden Station (Central Transit Center & Administrative Offices)
505 Cando St.
Wilmington, NC 28405
Padgett Station (Downtown Transit Center)
520 N. Third St.
Wilmington, NC 28401
Wave Transit Operations Center
1480 Castle Hayne Rd.
Wilmington, NC 28401
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Staff Contacts
Mark Hairr
Executive Director
(910) 202-2035
mhairr@wavetransit.com
Mark Hairr has more than 30 years of transportation experience in the public sector and has worked in a variety of roles including planning, policy analysis, and executive management. Under his leadership as General Manager, Knoxville Area Transit won the American Public Transportation Association’s 2004 Outstanding Achievement for a Public Transportation System award. Most recently, Mark spent 12 years as the Executive Director of the Parking and Transportation Department of The University of Tennessee at Knoxville. He joined Wave Transit in September 2023 as Executive Director.
Mark holds a Master of Science in Planning from University of Tennessee and is a graduate of UNC – Charlotte.
Jonathan Dodson
Deputy Director
(910) 202-2057
jdodson@wavetransit.com
Jon Dodson joined Wave Transit in May 2022 as Deputy Director. He has more than a decade of experience in transit and transportation planning. In his role as Wave Transit’s Deputy Director, Jon oversees operations and planning, including fixed-route and paratransit services. Before joining Wave in May 2022, Jon worked for GoTriangle (RTP, NC) and CARTA (Charleston, SC).
He holds a Master of Urban and Regional Planning from the University of New Orleans as well as dual bachelor’s degrees from UNC-Chapel Hill.
Erica Walters
Director of Finance
(910) 202-2056
ewalters@wavetransit.com
Erica Walters has more than 20 years of finance experience, both in local government finance and hospital finance. Before joining Wave Transit, Erica worked for Novant as a Senior Finance Partner as well as Finance Director for the Town of Wrightsville Beach and the Town of Selma. She joined Wave Transit in December 2023 as Director of Finance.
Erica holds a Master of Business Administration as well as a Bachelor of Business Administration with a concentration in Accounting from East Carolina University.
| Name | Title | Phone |
|---|---|---|
| Pamelyn Usher | Fixed Route General Manager | (910) 202-2039 |
| Andrew Noeth | Fixed Route Vehicle Maintenance Manager | (910) 202-2044 |
| Vacant – We’re Hiring! | Fixed Route Operations and Safety Manager | (910) 202-2046 |
| Lawrence Moore | Fixed Route Assistant Vehicle Maintenance Manager | (910) 726-9987 |
| Cliff Rode | Paratransit Manager | (910) 202-2052 |
| Kenny Patrick | Facilities Maintenance Manager | (910) 726-9362 |
| Brianna D’Itri | Mobility Manager | (910) 202-2045 |
| Brad Cannon | Transit Planner | (910) 726 – 9367 |
| Monica Hughes | Accounting Manager | (910) 726-9383 |
| Rose Villa | Financial Analyst | (910) 202-2051 |
| Kim Mee | Financial Analyst | (910) 202-2064 |
| Ashanti Gibbs Hines | Human Resources Manager | (910) 202-2059 |
| Kathy Williams | Customer Relations Supervisor | (910) 202-2050 |
For general inquires, email info@wavetransit.com.
Requests and Feedback
Customers and community members may request new bus stop locations, bus stop amenities, ADA accommodations, or our attention to other needs. Request forms and contact information is available below.
Additionally, customers may submit feedback or complaint regarding service. Our goal is to provide safe, timely, and courteous service to our customers. If we didn’t meet this goal, please let us know.
- Americans with Disabilities Act (ADA) Complaints
- Americans With Disabilities Act (ADA) Requests
- Bus Stop Requests
- Customer Feedback Forms
- Freedom of Information Act Requests
- Request DART Service
- Title VI Complaints
Americans with Disabilities Act (ADA) Complaints
Wave Transit strives to maintain the highest compliance with the Americans with Disabilities Act of 1990. If you believe you have been discriminated against because of a disability, please submit an ADA complaint form below or contact the Authority’s Civil Rights Officer at (910) 202-2057.
Americans With Disabilities Act (ADA) Requests
To request an ADA accommodation or modification to Fixed Route or DART service please contact our ADA coordinator:
Brianna D’Itri
(910) 202-2045
bditri@wavetransit.com
Looking for more information about accessible transit options? Head to our DART page.
Bus Stop & Service Change Requests
Please share your requests for new bus stop locations, amenities upgrades (such as adding a bench), or other changes to services with our planning staff.
Bus Stop Request Form (PDF)
Bus Stop Request Form (Word)
Submit your request form to planning@wavetransit.com or the mailing address below:
Wave Transit
P.O. Box 12630
Wilmington, NC 28405-0130
Customer Feedback Forms
To submit a complaint, please complete the form below and send by post or email. Wave Transit attempts to resolve all complaints within twenty-one (21) business days. After the investigation into a complaint has been conducted, notification of resolution will be provided if requested. Thank you for assisting Wave Transit in providing quality service.
Online Complaint Form
Printable Complaint Form
Our staff works hard to get our passengers where they need to go and to make it a positive experience. If we did well, we’d love to know. Compliments are shared with staff and their supervisors.
The Freedom of Information Act (North Carolina Public Records Law, G.S. §132-1.) is a North Carolina statute that provides the public with the right to access government documents and records. The law provides that a person can ask a public body for a copy of its records on a specific subject and the public body must provide those records, unless there is an exemption in the statute that protects those records from disclosure (for example: records containing information concerning trade secrets or personal privacy).
There is no charge for a copy of the first 25 pages of any documents requested; 10 cents per page thereafter. For color copies, abnormal size copies, or copies of documents in electronic form, an additional charge may apply.
Please outline your request using the form linked below:
FOIA Request Form (PDF)
FOIA Request Form (Word Document)
Request forms can be submitted by fax to 910-772-7942, by email to info@wavetransit.com, or by mail to the address listed below:
Cape Fear Public Transportation Authority
P.O. Box 12630
Wilmington, NC 28405-0130
Please make sure your request includes a way to contact you.
Request DART Service
Are you an existing DART customer and need to schedule or cancel your Dial-A-Ride Transportation (DART) trip?
Call: (910) 202-2053
Email: ptschedule@wavetransit.com
Are you interested in applying for DART or need more information?
Head to our DART page for answers to FAQs and to download the application.
Title VI Complaints
Wave Transit is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by US law (Title VI of the Civil Rights Act of 1964, as amended). If you believe you have been discriminated against because of race, color, or national origin, please submit a Title VI complaint form below or contact the Authority’s Civil Rights Officer at (910) 202-2057.