How to Ride Wilmington Regional Microtransit
The new, flexible service connects Brunswick, Pender, and New Hanover Counties. Passengers can book an on-demand ride from a virtual stop within the newly expanded service area and be connected to Wave Transit’s fixed-route service or brought to their destination. Wilmington Regional Microtransit, RideMICRO, is a point-to-point service available to anyone travelling within the designated service network! Within the same familiar hours of operation as the fixed-route bus service, this new transportation offering provides greater flexibility, decreased wait times, and increased stop locations than a traditional fixed-route bus. Call the toll-free number to reserve your ride: 1-844-764-1223
Phase 1 of the program rollout began Monday, October 11, 2021. Interested passengers within Zones 1, 2, and 3 (see zone maps below) can schedule a ride with a Microtransit dispatcher through a toll-free number or via e-mail. There are currently more than 1,000 virtual stops!
Want to learn more? Please consult our Frequently Asked Questions for details on this exciting new service.
Frequently Asked Questions
What is Microtransit?
Microtransit is an alternative transportation offering that resembles a rideshare or carpool rather than a fixed-route bus. Microtransit programs typically operate with cars, vans or shuttles and offer greater flexibility for people on-the-go. Wilmington Regional Microtransit is an on-demand, point-to-point service open to anyone travelling within the defined service area. The service is wheelchair accessible with no restrictions on trip purpose.
How do I schedule a ride?
During Phase 1 of the program, passengers in Zones 1 and 2 can book a ride by contacting a Microtransit dispatcher through a toll-free number. An option for online reservation will be offered following launch. Please contact 1-844-764-1223 or access our online form HERE at any time to reserve your ride. Your reservation will be confirmed with a call center representative between the hours of 6:00 am and 9:00 am and 4:00 pm and 7:30 pm. Reservations must be made no less than one hour prior to your trip and can be made up to one week in advance of your trip. Advanced reservations are recommended and reoccurring trips can be scheduled in the system.
Call 1-844-764-1223 or click HERE to access our online form to reserve your ride today!
Can I request a ride in advance?
Yes! You have the option to schedule your ride 24-hours in advance, or the day prior, to your trip; however, advance reservation is encouraged and can be accommodated. Reserve your trip by calling the toll-free number to schedule with our friendly dispatchers. An option to book your trip electronically through an online booking form will be available following program launch. Additional details and updates to follow.
Call the toll-free number to schedule your ride! 1-844-764-1223
Can I bring my child?
Yes, you may bring your child. Please tell the dispatcher that you will be traveling with a child when you call to reserve your ride.
Customers traveling with a child under 80 lbs. must provide their own approved car seat or booster seat. The customer must install the car seat and remove it from the vehicle at the end of their trip. RideMICRO operators are not permitted to touch or install car seats.
How much does it cost?
Effective November 12, 2021 all RideMICRO trips will be $2. Passengers can purchase a pass ahead of time at a Wave Transit transfer station or purchase a mobile ticket online. Mobile ticketing is a convenient option for people on-the-go. Tickets can be purchased online HERE.
Passes are available for purchase at Forden Station, Located at 505 Cando St., Wilmington, NC 28405; and Padgett Station, located at 520 N 3rd St, Wilmington, NC 28401; Monday to Friday between the hours of 8:30am and 4:30pm
Where can I RideMICRO?
During Phase 1 of the pilot program, passengers can ride to and from anywhere within Zones 1 and 2. Please click here to view a map of Zones 1 and 2. There are no restrictions on pick-up and drop-off locations so long as they occur within or between Zones 1 and 2. The program will expand to encompass four (4) transportation zones as the pilot program progresses.
What are the hours of operation?
RideMICRO will operate limited hours upon program launch:
6:00 am to 9:00 am & 4:30 pm to 7:30 pm
Hours of operation will gradually expand to reflect the Wave Transit hours of operation, as will service areas and stops. This is anticipated to occur at the conclusion of Phase 4 which is the full program launch.
How will I know when my ride is on the way? Can I track it?
Beginning January 2022, the brand new Wave Transit app will allow customers to track their ride.
Why is it called Wilmington Regional Microtransit?
Wave Transit’s Microtransit pilot program was established to transport individuals outside of the Wave Transit service into the area and to connect Brunswick, New Hanover, and Pender Counties through flexible and affordable public transportation. The program was named to reflect its regional connectivity.
The program is made possible through a grant from the North Carolina Department of Transportation. Wave Transit is the grant recipient and administrator of the pilot program. Through a competitive process, Bus.com and Moovit were selected as vendors for service delivery and technology for mobile booking and fare payment. The app and full tech suite will be available for Zones 1 and 2 beginning January 2022.
This project is made possible by community leaders and partners. Click here for more information about our project partners.
What are the program 'phases' and which one are we in?
Wilmington Regional Microtransit will grow and develop through 2022 (and beyond!).
At launch on October 11, 2021, the pilot program will be in Phase 1. The first phase connects the tri-county area through Zones 1 and 2 and includes a toll-free number and designated e-mail for booking trips and a fare-free period through Veteran’s Day 2021.
Phase 2 begins December 2021 and expands service to Zone 3, connecting Southern New Hanover County and Pleasure Island to Wave Transit’s service network, as well as to Zones 1 and 2. Zone 3 will launch fare-free for 30 days.
Phase 3 introduces mobile ticketing and online ride reservations to Zones 1 and 2 through the new Wave Transit app! Phase 3 begins March 2022.
Phase 4 introduces mobile ticketing and online ride reservations to Zones 3 and 4 through the new Wave Transit app. Phase 4 begins in April 2022.
What are the rules and regulations?
The same regulations apply for Wilmington Regional Microtransit as they do for the buses and shuttles; these include but are not limited to the following: no eating or drinking, no open containers of alcohol, no smoking or vaping, no weapons, no pets, and all passengers and operators must properly wear a mask that covers their nose and mouth.
What COVID safety measures are in place?
Riders are required per federal law to wear masks while using public transportation.
All RideMicro vehicles are cleaned, fueled and checked as part of standard daily operations. In response to COVID-19, additional safety protocol are in place including:
spraying and wiping all bus areas with commercial disinfecting spray;
spraying and wiping door handles, all areas and surfaces throughout transit van multiple times a day with commercial disinfecting spray;
providing hand sanitizer for operators and customers
Explore our new service area and find your virtual stop
Look ahead to future phases…
RideMICRO is a pilot program being rolled out in four phases from launch in October 2021 through April 2022. The program will grow and change throughout that period with more zones, stops, and features becoming active in each phase. Below is a roadmap of the project.