Where will you RideMICRO?  Find your Zone!

 

Find Your Zone:

The map below shows you the borders of each zone. To travel between zones, please connect to fixed-route at the nearest transfer station. Not leaving your zone? Just input your destination address.

The transfer station associated with each zone is referenced below.

Zone 1: Padgett Station
Zone 2: Forden Station
Zone 3: Monkey Junction Transfer Station
Zone 4: Both Padgett & Forden Stations

 

Service Hours:

Regional Zones 1 & 2
Weekdays:
AM – 6:30am to 10:00am
PM – 12:00pm to 7:00pm

Local Zones 3 & 4
Weekdays: 6:00am – 8:00pm
Saturday: 8:00am – 6:00pm
Sunday: 9:00am – 5:00pm

If attempting to book for a pick-up or drop-off time outside of these service hours, you will be prompted with a ‘more info’ button.

Call Center Hours:

Monday – Friday: 8:00 am to 6:30 pm
Saturday: 8:00am – 6:00pm
Sunday: 9:00am – 5:00pm

Call the toll-free number: 1-844-764-1223

Have questions about fixed route? Call Wave Transit Customer Service: (910) 343 – 0106

Service Zones

The RideMICRO app: 

  • Suggests the most efficient routes: Once you launch the RideMICRO app and input your destination, it will display the most convenient public and shared transportation routes
  • Enables you to book and pay for a RideMICRO on-demand ride: Select ‘Transit On-Demand’ and follow the prompts for mobile payment
  • Directs you to a nearby pickup location: Once the ride is booked, you are guided to a virtual pickup location within a short walking distance
  • Provides you with real-time tracking:  While waiting for their ride, RideMICRO users can track the approaching vehicle in real-time and view its ETA. While riding, you can view the route on the map, as well as the estimated time to drop off.
  • Enables future ride booking: Rides can be booked up to a week in advance

Frequently Asked Questions

How do I schedule a ride?

Passengers can book a ride through the RideMICRO app, available on Google Play and the App Store, by using the online form, or by calling the toll-free number and speaking with a RideMICRO dispatcher.

Toll-Free Number: 1-844-764-1223
Use the Online Form

If you book your ride by phone or the online form, a call center representative will contact you between the hours of 7:00 am to 10:00 am & 12:00 pm to 7:30 pm to confirm your reservation. Reservations must be made no less than one hour prior to your trip and can be made up to one week in advance of your trip. Advanced reservations are recommended and reoccurring trips can be scheduled in the system.

You have the option to schedule your ride one week in advance or up to one hour before your trip; however, advance reservation is encouraged. Last minute reservations may not be accepted.

How much does it cost?

All RideMICRO trips are $2. Passengers can pay for their trip in the RideMICRO App using a debit or credit card, with cash (exact change) upon boarding, or purchase a pass ahead of time at a Wave Transit transfer station.

Passes are available for purchase at Forden Station, Located at 505 Cando St., Wilmington, NC 28405; and Padgett Station, located at 520 N 3rd St, Wilmington, NC 28401; Monday to Friday between the hours of 8:30am and 4:30pm.

No Reduced Fare pricing is available for RideMICRO.

 

What are the hours of operation?

Hours of Operation:

Regional Zones 1 & 2
Weekdays:
AM – 6:30am to 10:00am
PM – 12:00pm to 7:00pm

Local Zones 3 & 4
Weekdays: 6:00am – 8:00pm
Saturday: 8:00am – 6:00pm
Sunday: 9:00am – 5:00pm

Interruptions to service will be reported under ‘Service Alert’s on our homepage.

How will I know when my ride is on the way? Can I track it?

Download the RideMICRO app to track your ride! App users will be able to watch their vehicle as it drives to meet them and are given an estimated time of arrival.

Can I bring my child?

Yes, you may bring your child. Please indicate in your reservation that you will be traveling with a child.
Children 4 years old and younger travel free with a fare paying adult – up to 3 fare-free children per fare paying adult.

Customers traveling with a child who needs a car seat must provide their own approved car seat or booster seat.  The customer must install the car seat and remove it from the vehicle at the end of their trip. RideMICRO operators are not permitted to touch or install car seats.

Please refer to car seat guidance from the Department of Transportation:

  • Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat.
  • Children less than age 5 and less than 40 pounds must be in the rear seat if the vehicle has an active passenger-side front air bag and a rear seat.
  • When a child reaches age 8 (regardless of weight) or 80 pounds (regardless of age), a correctly fitted seat belt may be used instead of a child restraint or booster seat. Placing the shoulder belt under the arm or behind the back is both illegal and unsafe.
  • Booster seats must not be used with just a lap belt. Lap-only seat belts can be used for children over 40 pounds if no lap and shoulder seat belt is available
What are the rules and regulations?

The same regulations apply for RideMICRO as they do for the buses and shuttles; these include but are not limited to the following: no eating or drinking, no open containers of alcohol, no smoking or vaping, no weapons, no harassing or distracting the driver, and no pets. Service dogs are allowed on RideMICRO.