Coronavirus Awareness and Prevention 

Wave Transit Is Taking Active Measures to Maintain a Safe Environment

Public health officials, including the World Health Organization, the Centers for Disease Control and Prevention (CDC), and New Hanover County are closely monitoring a global outbreak of respiratory illness caused by a novel (new) coronavirus (termed 2019-nCoV). Wave Transit is working with the CDC and the New Hanover County Public Health Department to monitor and respond to this situation in our area. Per CDC recommendations, and best practices for transit agencies, we have undertaken organizational measures to minimize risk and help protect both customers and employees.

Maintaining a Safe Environment

To reduce risk, we are:

  • Implementing Social Distancing Protocols: Effective Wednesday, March 25th, until further notice, transfer facilities will be closed to the public. Customers will be able to wait for a bus outside, under covered shelter at both transfer centers, Forden Station and Padgett Station, however facilities will be closed. Click HERE for an update on Greyhound service.
  • Implementing a Disinfectant Regimen for Vehicles and FacilitiesA disinfectant regiment has been implemented for each facility and for all vehicles. The disinfectant agent used and application method is consistent with CDC recommendations and practices implemented by other transit agencies. In addition to ongoing cleaning efforts, ALL facilities and ALL vehicles used for service are treated on a daily basis. High touch surfaces, such as door handles are disinfected several times per day.
  • Establishing  Information Stations – Informational tables containing educational materials set-up in operator breakrooms at Forden Station and Ops Center. Informational binders created and provided to front desk at both transfer stations.
  • Creating Sanitation Stations for Staff – Supplies and personal protective equipment are available for staff at dispatch offices and front desk at both transfer stations.
  • Conducting Outreach – Best practice hygiene measures as established by the CDC and New Hanover County can be found on all vehicles. Communications with staff, customers and community partners are ongoing

Service impacts

  • Effective Wednesday, March 25th until further notice, Wave Transit will suspend fare collection for all fixed route bus service. Boardings will be moved to the rear door of buses. Front door ramp access will be reserved for people with disabilities.
  • Fares for Wave’s ADA accessible van service (DART) have not been suspended. DART tickets will remain available for purchase at Forden Station through advanced reservation. Ticket reservations can be made by calling 343-0106.
  • The main impact on Wave Transit service is to the UNCW Seahawk Shuttle.  Seahawk Shuttle service is not scheduled to resume the week of March 16th following spring break and is suspended until further notice.
  • Fixed routes and DART service is operating in accordance with the posted schedule with the exception of one stop on route 207. As the New Hanover County Jail has has suspended all visitation until further notice, Route 207 which usually serves the NHC Jail, will now only provide service to that stop by request. If a pickup is needed, customers or NHC staff can call (910) 343-0106 to request service. 

What You Can Do

  • Limit trips: Only travel if absolutely necessary.
  • Maintain social distance: If you must travel, keep a distance of of 6ft away from others.
  • Wash your hands: Wash hands frequently with soap and water – and for 20 seconds. If you can’t wash your hands, use hand sanitizer.
  • Cover your mouth: When sneezing or coughing, use tissues and promptly dispose of them or cover your mouth with your sleeve or elbow.
  • Protect yourself and others: If you are feeling ill, please stay home until feeling better.

Ongoing Updates

We are committed to keeping our customers and employees safe, and will follow all recommendations from health officials. We encourage our community to seek out and follow updates and instructions from the New Hanover County Public Health Department to protect themselves and their loved ones.

Click HERE for updates from NHC Public Health Department.

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